In my current role at Wake Forest University’s Z. Smith Reynolds Library, I provide operational leadership for high-volume public service functions that depend on consistency, coordination, and risk awareness. My responsibilities include oversight of service coverage across multiple public-facing points, supervision of staff and student employees, and the alignment of scheduling, training, and workflows to support reliable service delivery. Beyond routine operations, my work emphasizes maintaining service continuity during periods of elevated demand and institutional change, including extended hours, exam periods, and large-scale space and collection projects.

A central component of this approach is documentation and procedural clarity. I prioritize redundancy in critical processes, explicit responsibility assignment, and scalable staffing models that allow services to remain stable and equitable even as conditions shift. Quantitative data is used to demonstrate scope and demand rather than to over-attribute outcomes to individual labor, supporting staff sustainability, institutional accountability, and transparent decision-making. Collectively, this work positions public services not as reactive infrastructure, but as a deliberately managed system designed to absorb disruption while continuing to meet user needs.

My professional experience spans both small-institution and research-intensive academic library environments, shaping how I approach operational leadership within differing organizational structures. At Greensboro College, effective leadership depended on trust-based autonomy, cross-role coordination, and timely decision convergence within a relatively flat organizational context. In that environment, responsibility was often distributed, and progress relied on translating ambiguous or cross-domain requests into actionable workflows that could move forward without routine escalation.

In contrast, my current role operates within a larger, more layered institution where service continuity requires sustained attention to documentation, procedural clarity, and coordination across formal boundaries. While scale offers resources and specialization, it also introduces complexity in communication and decision pathways. Across both contexts, my leadership approach remains consistent: prioritizing clarity, accountability, and service reliability, while adapting methods to organizational structure. These contrasting environments underscore how institutional design shapes the expression of leadership without altering its underlying principles.